About
Navigating the health care system can often be overwhelming, especially if you or someone you know is facing health challenges. The Métis Health Experience Program assists Métis individuals, families, and communities across BC to navigate the healthcare feedback process. The program provides a safe space for Métis-led conversations around all types of health experiences and advocates for change, through story sharing and ensuring Métis are being represented in health.
Eligibility
- Métis individuals, families and communities across British Columbia.
- Loved ones may also use the guidebook when supporting a Métis person through a healthcare feedback process.
What the Service Provides
- Guidance on healthcare feedback and care-concern options.
- Support through the care-concern process.
- A safe space to discuss a health experience.
- Listening and, with consent, documentation of a person’s experience even when they are not ready to submit formal feedback.
- Connections to relevant MNBC resources and programs.
- System advocacy with health authorities, regulatory colleges and the Ministry of Health.
How to Access or Apply
We want to hear from you, let’s connect! How can we work together to better the health experience of Métis people?
Connect with us by filling out our intake form:
Contact
You may also connect with us to share your story or for more information on how MNBC can help you.
Related Ministry
Métis Health Experience Guidebook: Navigating Provincial Health Feedback
This is a resource for any Métis individual seeking to provide feedback about their health experience or for loved ones supporting a Métis individual navigate BC’s healthcare feedback process.
More about the Métis Health Experience Guidebook
The Métis Health Experience Program acknowledges the barriers that Métis people experience when accessing healthcare feedback processes, such as lack of culturally appropriate feedback options, lack of awareness about care concern programs, issues of cultural safety and deep-rooted mistrust with the healthcare system. The Métis Health Experience Guidebook is a resource created to assist Métis individuals in navigating the healthcare concern, compliments and feedback processes available across BC. Métis experiences and voices deserve to be represented in BC healthcare. We hope this resource will empower Métis individuals by equipping them with the information to effectively engage with BC’s healthcare feedback processes.
This resource contains information about:
- The Métis Health Experience Program and how this program can assist Métis individuals navigating the healthcare feedback process,
- The healthcare feedback process and contact information for care concern programs (e.g., regional patient care quality offices, regulatory professional colleges, etc.),
- Regional Indigenous resources,
- Self-care and cultural wellness tips
For more information, please feel free to contact any one of our Métis Health Experiences Advocates at healthexperience@mnbc.ca
F.A.Q’S
What is a care concern?
A care concern is an issue raised by an individual, or someone acting on their behalf, regarding the delivery, quality, or absence of healthcare or related services. It reflects dissatisfaction with the healthcare experience — whether due to the care received, the care expected but not delivered, or the quality of any associated service. Care concerns highlight perceived shortcomings and needed areas of improvement in the healthcare system.
Examples of care concerns:
- Lack of, or inappropriate communication with healthcare provider
- Patient concerns are ignored or minimized
- Inappropriate interaction with a healthcare provider (e.g., discrimination)
How can the Métis Health Experience Program support you?
The Métis Health Experience Program assists Métis individuals, families and communities navigate the BC healthcare feedback process. We can assist in the care concern process, provide guidance on care concern options, and hold safe spaces for conversations around your health experience.
We can also help connect you to various MNBC resources and programs that may be appropriate for your needs.
What if I don’t want to submit a formal care concern or feedback?
We understand that not everyone who comes forward with their health experience is ready to file a formal care concern. The Métis Health Experience Program can listen to, and with your consent, document your experience so we can advocate for better care in the healthcare system. When you are ready to share your story, the Métis Health Experience Program can help support you in doing so.
How does the Métis Health Experience Program advocate for culturally appropriate care?
The Métis Health Experience Program works closely with health system partners (health authorities, regulatory colleges, Ministry of Health) to improve healthcare systems for Métis individuals through working groups, collaborations and ongoing conversations.
Does the Métis Health Experience Program have access to my personal health records or medical information?
No, MNBC is not currently covered under any provincial health legislation (Personal Health Information Access and Protection of Privacy Act). The Métis Health Experience Program is unable to access any health or medical information on your behalf.
What experiences does the Métis Health Experience Program not cover?
The Métis Health Experience Program does not cover experiences that fall outside of health care (e.g., WorkSafe BC, education, child services, housing, legal aid, etc.).
How can I access the Métis Health Experience Program?
Phone: 1-800-940-1150 (ext. 8867)
Email: healthexperience@mnbc.ca