Métis Health Experience Program

Métis Health Experience

Share your health and mental health experiences and learn how we can support you.

About the Program

Navigating the health care system can often be overwhelming, especially if you or someone you know is facing health challenges. The Métis Health Experience Program assists Métis individuals, families, and communities across BC to navigate the healthcare feedback process. The program provides a safe space for Métis-led conversations around all types of health experiences and advocates for change, through story sharing and ensuring Métis are being represented in health.

The Métis Health Experience Program offers an alternative for Métis to share their truths outside the system and to be heard and seen by their peers and the system in a uniquely Métis way. We recognize the harm the health feedback process can cause to Métis people. If you don’t feel comfortable with sharing your story directly to the system that led to those harms, the Métis Health Experience program ensures your voice is heard, respected, and validated. This is your story; it will only be shared as you wish.

Program Brochure

Intake Form

Métis Health Experience Guidebook: Navigating Provincial Health Feedback

The Métis Health Experience Program acknowledges the barriers that Métis people experience when accessing healthcare feedback processes, such as lack of culturally appropriate feedback options, lack of awareness about care concern programs, issues of cultural safety and deep-rooted mistrust with the healthcare system. The Métis Health Experience Guidebook is a resource created to assist Métis individuals in navigating the healthcare concern, compliments and feedback processes available across BC. The Métis Health Experience Guidebook: Navigating Provincial Health Feedback is a resource for any Métis individual seeking to provide feedback about their health experience or for loved ones supporting a Métis individual navigate BC’s healthcare feedback process. Métis experiences and voices deserve to be represented in BC healthcare. We hope this resource will empower Métis individuals by equipping them with the information to effectively engage with BC’s healthcare feedback processes.

This resource contains information about:

The Métis Health Experience Program and how this program can assist Métis individuals navigating the healthcare feedback process,
The healthcare feedback process and contact information for care concern programs (e.g., regional patient care quality offices, regulatory professional colleges, etc.),
Regional Indigenous resources,
Self-care and cultural wellness tips

Open the Métis Health Experience Guidebook

For more information, please feel free to contact any one of our Métis Health Experiences Advocates at healthexperience@mnbc.ca

F.A.Q'S

The Métis Health Experience Program can receive feedback, complaints, and compliments regarding a health experience, however, the Métis Health Experience Program cannot submit a complaint on a person’s behalf to a regional patient care quality office, ombudsperson, etc. However, they can guide you through the process of submitting feedback depending on which avenue you choose. There may also be escalations that require Métis Health Experience Program intervention, contact healthexperience@mnbc.ca for more information.
This entails any experience a Métis person has had accessing health, mental health and wellness services. Examples include but are not limited to:
- Lack of communication in care plan
- Unexplained medical charges
- Feeling unsafe when accessing services
- Not receiving culturally appropriate care
- Delay in receiving care
The Métis Health Experience Program advocates for:
- Care if you’re experiencing harm while actively receiving care (e.g., in hospital or receiving services). This could include but is not limited to, severe death or harm, not receiving care due to racism and/or discrimination.
- Care by providing information regarding the various feedback processes and options available to you across the province should you choose to submit a complaint, compliment, concern, general feedback or request for information.
- Métis voices to be heard within all sectors of health and wellness services through relationship building, working groups, policy review, and education.

Phone	604 557 5851 (ext. 8867)
Email	healthexperience@mnbc.ca
Webpage	https://www.mnbc.ca/work-programs/programs-services/metis-health-experi…;